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Orders & Shipping

We typically process orders within 1–2 business days (excluding weekends and public holidays). Orders placed after 2 pm IST are processed the next business day.

 Estimated delivery times:

  • Metro cities: 3–5 business days
  • Tier 2 & Tier 3 cities: 4–7 business days
  • Remote areas: 5–10 business days

You’ll receive a tracking link via SMS and email as soon as your order ships.

Yes, we ship pan‑India to over 25,000+ pin codes.

Not at the moment. However, for special requests (e.g., gifting or bulk orders), please email us at freedomfitsapparel@outlook.com — we’ll be happy to explore what’s possible.

  • Free shipping on prepaid orders above ₹999 within India.
  • Orders below ₹999: flat shipping charge of ₹69.
  • COD orders carry an additional COD handling fee of ₹49.

Yes, we offer express delivery (1–3 days) for select pin codes at an extra cost, displayed at checkout.

Returns & Exchanges

  • You can request a return or exchange within 7 days from delivery.
  • Exchanges are allowed for a different size of the same style and color, subject to stock.
  • Products must be unused, unwashed, unaltered, with original tags and packaging.

  • Innerwear, swimwear, socks, and accessories (for hygiene reasons)
  • Sale or clearance items
  • Items showing signs of use, washing, or tampering

  • Wrong item shipped
  • Defective or damaged product (supported by an unboxing video/photo)
  • Size issue (exchange only)

Yes, we offer free reverse pickup from your address where available. If not, you can self‑ship, and we’ll share the return address.

Yes. Returns and exchanges are only accepted if products are in original condition, with all tags, labels, and packaging intact.

No. Products must be unworn and unwashed. Used or trial‑worn items are strictly non‑returnable.

Refunds

After pickup and quality check at our warehouse, refunds are processed within 5–7 business days.

  • Prepaid orders: refund to the original payment method (credit card, UPI, etc.)
  • COD orders: refund via store credit or gift card

Original shipping and COD fees are non‑refundable.

If the returned item is found used, washed, or damaged (not reported earlier), we reserve the right to reject the return and send it back to you.

Tracking & Support

You’ll receive a tracking link by SMS and email. You can also track anytime under My Account > Orders on our website.

Email us at freedomfitsapparel@outlook.com, call us at +91 9491872922, or use the contact form on our website. Our team is here to help, Monday–Saturday, 10 am–6 pm IST.

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