Freedom Fits – Return & Exchange Policy

We want you to love your Freedom Fits products. If something isn’t quite right, here’s how we can help:

Return & Exchange Window:

• 5 days from date of delivery, based on tracking.
  
  

What is eligible:

• Wrong item shipped
  

• Size issues (within same style)
  

• Defective, damaged, or transit-damaged items (must share unboxing video/photo)
  
  

What is not eligible:

• Products marked “Final Sale” or “Clearance”
  

• Products that appear worn, washed, or used
  

• Products without original tags, packaging, or invoice
  
  

Exchanges:

• Allowed only for a different size of the same style/color (subject to stock availability).
  

• Color or style changes are treated as a new order.
  
  

Return Method & Cost:

• We offer free reverse pickup from your address for eligible returns/exchanges.
  

• Self‑ship option available if pickup service is unavailable in your pin code.
  

• Shipping costs paid originally (if any) are non‑refundable.
  
  

Condition for Return:

• Products must be unused, unwashed, unaltered, and returned in original packaging with tags intact.
  
  

Used / trial returns:

• Returns of worn or used items are strictly not accepted. Items returned in unsellable condition will be sent back to the customer.
  
  

 

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Freedom Fits – Refund Policy

Refunds issued when:

• Wrong product shipped and replacement not possible
  

• Product damaged in transit and replacement unavailable
  

• Eligible return requested within return window and customer prefers refund over exchange
  
  

Refund method:

• Prepaid orders: refunded to the original payment method (credit card, UPI, etc.)
  

• COD orders: refunded as store credit / gift card only
  
  

Refund processing time:

• After successful pickup & QC pass at our warehouse, refunds are processed within 5–7 business days.
  
  

Deductions:

• Original shipping fee & COD fee (if any) are non‑refundable.
  

• No restocking fee unless specifically mentioned for high-value custom orders.
  
  

Non‑eligible returns:

• If the product fails QC (shows signs of use, washing, or damage not reported earlier), return/refund will be declined; product will be shipped back.
  
  

Customer insistence on non‑eligible return:

In such cases, we reserve the right to deny refund/exchange to protect product hygiene & quality.